Privacy Policy
Felicity Harvie Nutrition
Last updated: 20 October 2026
1. Introduction
Felicity Harvie Nutrition is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, engage with our nutrition services, contact us, or subscribe to our communications.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
In this policy, “we”, “us” and “our” refer to Felicity Harvie Nutrition.
2. Information We Collect
The personal information we collect depends on how you interact with us and may include:
Personal and contact information
Your name, email address, phone number and other contact details.
Information you provide when making an enquiry, booking a consultation or purchasing a service.
Health and medical information
When you engage our nutrition services, we may collect sensitive health information necessary to provide personalised nutrition care. This may include:
Your medical and health history.
Menstrual cycle, hormonal, metabolic and fertility information.
Information relating to PCOS, pregnancy, preconception health and other relevant health concerns.
Blood test results, pathology reports, medications and supplements.
Dietary habits, lifestyle information, symptoms and health goals.
Information provided by you or other healthcare practitioners, where appropriately authorised.
We collect and use sensitive health information only where permitted by law, including where required consent has been obtained.
Payment and transaction information
When you purchase a service, we may collect information relating to your transaction, payment status and billing details. Payment information may be processed by third-party payment providers.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website and information about how you interact with our website.
3. How We Collect Your Information
We may collect personal information directly from you when you:
Complete a website form or contact us.
Book or attend a consultation.
Complete health questionnaires or intake forms.
Provide blood test results, medical history or other health records.
Purchase a service or make a payment.
Subscribe to our email list or interact with our marketing communications.
Communicate with us by email, phone, social media or other channels.
We may also receive relevant information from third parties, such as healthcare practitioners or pathology providers, where you have authorised this or the collection is otherwise permitted by law.
4. How We Use Your Information
We collect and use your personal information for purposes including:
Responding to enquiries and managing bookings.
Assessing your health history and nutrition needs.
Reviewing relevant blood test results and other health information.
Developing personalised nutrition recommendations and supporting your health goals.
Delivering consultations, programs and ongoing client support.
Processing payments and managing business administration.
Sending service-related communications.
Sending newsletters, educational content and marketing communications where you have consented or where otherwise permitted by law.
Improving our website, services and client experience.
Meeting our legal, regulatory and professional obligations.
We will not use your personal information for a materially different purpose unless you have consented or the use is otherwise permitted by law.
5. Sensitive Health Information
We recognise that health and fertility information is particularly private.
We take reasonable steps to protect the confidentiality of information you provide through consultations, health questionnaires, blood test reviews and other aspects of our services.
Your health information is used to support the provision of nutrition services and related purposes that are explained to you. We do not sell your personal or health information.
Where we need to disclose health information to another healthcare practitioner or service provider, we will do so only where authorised by you or otherwise permitted by law.
You should avoid sending sensitive health information through unsecured channels where a more appropriate secure option is available.
6. Third-Party Platforms and Disclosure of Personal Information
We use third-party platforms to operate our business, manage client information and deliver our services.
Simple Clinic
We use Simple Clinic to manage appointments and bookings, client health records, health questionnaires, blood test results, payments and the delivery of our nutrition services.
Personal information, including sensitive health information, may be stored and processed through Simple Clinic as part of providing these services.
Flodesk
We use Flodesk to manage our email marketing and communications. If you subscribe to our email list, your contact details and relevant subscription information may be processed through Flodesk so we can send newsletters, educational content and information about our services.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
Other service providers
We may also disclose relevant personal information to other providers where reasonably necessary to operate our business. These may include website hosting providers, IT support providers, professional advisers and healthcare practitioners or pathology providers where appropriately authorised.
We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately and use it only for authorised purposes.
We do not sell, rent or trade your personal information to third parties for their independent marketing purposes.
7. Overseas Disclosure
Some third-party providers we use may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to understand how the information is handled and to comply with applicable Australian privacy obligations, including requirements relating to overseas disclosures where relevant.
The countries in which information may be stored or processed depend on the services and platforms we use. You can contact us if you would like further information about the handling of your personal information.
8. Website Analytics, Cookies and Tracking
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
These technologies may collect information about how you use our website, including pages visited and interactions with website content.
We may use website analytics tools and, where implemented, advertising or marketing technologies to understand website performance and measure marketing activity.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using relevant tracking technologies.
9. Email Marketing and Communications
If you subscribe to our email list, we may use your contact details to send educational information, updates, newsletters and information about our services through Flodesk.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to a service you have purchased or another existing business relationship, where appropriate.
10. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use third-party platforms, including Simple Clinic, to manage and store client information. We take reasonable steps to handle information securely and limit access to people who need it for authorised purposes.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, where appropriate and lawful.
Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
11. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below.
We may need to verify your identity before responding. In some circumstances, access may be refused where permitted by law. If we refuse a request, we will explain the reasons where required.
We will respond within a reasonable period. Where a charge for providing access is legally permitted, we will advise you before proceeding.
12. Privacy Complaints
If you believe we have handled your personal information inappropriately, you may contact us with details of your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
13. Third-Party Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those websites.
We encourage you to review the privacy policies of any third-party services you access.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we provide, technology or applicable legal requirements.
The updated version will be published on our website with a revised “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact:
Felicity Harvie Nutrition
Email: felicity@felicityharvie.com.au
Website: www.felicityharvie.com.au